Hotel Rules & Service Policy

1. Service Delivery & Fulfillment Policy

As a hospitality provider, our service fulfillment model operates digitally and on-site as follows:

• No Physical Shipping: Hotel Ishant does not sell or physically ship tangible goods through postal or courier services.
• Instant Digital Delivery: Immediately upon successful booking and payment confirmation (Pay Full, Advance Deposit, or Pay at Hotel), your reservation is finalized in our live database. You receive an Instant Booking Confirmation Reference (e.g. ISH-2026-XXXX) displayed on-screen, with stay details accessible anytime via the My Bookings customer portal.
• On-Site Hospitality Fulfillment: Room accommodation, meal plans, restaurant dining, and guest amenities are delivered directly to you upon check-in at Hotel Ishant, Gurha Morh, NH1A, Vijaypur, Samba, Jammu & Kashmir.

2. Check-In & Check-Out Guidelines

• Check-In Time: 1:00 PM onwards.
• Check-Out Time: 12:00 PM (Noon).
• Early Check-In: Early arrival between 8:00 AM and 1:00 PM is subject to room availability upon arrival. Guaranteed early check-in before 8:00 AM requires booking from the previous night.
• Late Check-Out: Extensions up to 2:00 PM can be accommodated complimentary upon prior approval by the front desk. Check-outs beyond 2:00 PM will incur half-day or full-day charges.

3. Statutory Identification Requirements

Under statutory guidelines issued by the Jammu & Kashmir administration and local police authorities:

• Every occupant aged 18 and above must present an original government-issued photo ID carrying a clear residential address.
• Valid IDs for Indian Citizens: Aadhaar Card, Passport, Driving License, or Voter ID. (PAN Card is not recognized as valid address proof).
• Foreign Citizens: Valid original Passport, valid Indian Visa, and completion of Form C arrival registration.

4. Occupancy & Extra Bed Policies

• Royal Double Room: Standard occupancy of 2 Adults. Maximum allowed: 2 Adults + 1 Child (with extra bed).
• Royal Triple Room: Standard occupancy of 3 Adults. Maximum allowed: 3 Adults + 1 Child (with extra bed).
• Royal Family Room: Standard occupancy of 4 Adults. Spacious accommodation ideal for families traveling together.
• Child Policy: Children below 5 years of age stay complimentary when sharing existing bedding with parents. Children aged 6 and above require an extra bed (starting at ₹600 per night, depending on chosen meal plan).

5. Restaurant, Bar & Dining Guidelines

• Restaurant Timings: Breakfast is served from 7:30 AM to 10:30 AM. Lunch and Dinner dining available until 11:00 PM.
• Meal Plans: Guests with CP plans enjoy complimentary breakfast; MAP plans include breakfast and dinner. Room service is available during operational dining hours.
• Outside Food Policy: In the interest of health, hygiene, and local licensing standards, consumption of outside food from non-hotel commercial vendors inside restaurant dining areas is not permitted.

6. Parking, Facilities & Security

• Secure Parking: Complimentary on-site parking is available for all registered hotel guests traveling via NH1A / NH44. Guests park at their own discretion.
• 24/7 Power Backup & Lift: The hotel is equipped with a centralized heavy generator backup and elevator access across all room floors.
• Free High-Speed Wi-Fi: High-speed Wi-Fi access is provided across guest rooms, restaurant, and lobby areas.

7. Safety, Noise & Prohibited Conduct

• Smoking: In accordance with Indian public smoking regulations (COTPA), smoking inside enclosed guest rooms and corridors is strictly prohibited. Dedicated open-air smoking spots are available outside the premises.
• Noise Curfew: To maintain peace and rest for all highway travelers and resting families, loud music and disruptive noise inside guest rooms is prohibited after 10:30 PM.
• Pet Policy: For the comfort of all staying guests, pets are generally not permitted inside guest rooms. Please contact front desk in advance for special assistance.
• Prohibited Items: Arms, ammunition, fireworks, and illegal substances are strictly forbidden anywhere on hotel grounds.

8. Front Desk & In-Stay Assistance