Customer Assurance: At Hotel Ishant & Restaurant, we understand that travel plans can change unexpectedly. We provide clear, fair, and transparent cancellation and refund rules in compliance with Indian consumer protection guidelines and Razorpay payment standards.
1. Standard Room Cancellation Timelines
For individual room bookings made via our online portal or directly with our front desk, the following cancellation guidelines apply:
- Cancellation 24 Hours or More Prior to Check-in: If you cancel your reservation 24 hours or more before standard check-in time (1:00 PM on the arrival date), 100% full refund of any amount paid online (Pay Full or Pay Advance) will be initiated with zero cancellation penalty.
- Cancellation Within 24 Hours of Check-in: If a cancellation is requested less than 24 hours prior to check-in, a one-night room retention charge (or the advance deposit paid) will be retained by the hotel. Any excess payment made beyond the retention charge will be refunded to the customer.
- No-Show (Failure to Arrive Without Notice): In the event that a guest fails to arrive without prior written or telephonic cancellation, the reservation will be deemed a "No-Show" and the room will be released. Any online advance or payment for that night will be forfeited.
- Pay At Hotel Reservations: For bookings made under the "Pay At Hotel" option, we request guests to notify us at least 12 hours in advance if cancelling so that rooms may be allocated to highway travelers.
2. Refund Mode & Processing Timelines
In accordance with RBI and payment gateway protocols:
- Source Account Credit: All refunds for online payments processed through Razorpay will be credited directly back to the original payment source (e.g. the original UPI ID, Credit Card, Debit Card, or Bank Account used during booking). Cash refunds are not permitted for online card or UPI transactions.
- Initiation Timeline: Once a cancellation request is confirmed by our reservations desk, the refund is initiated from our Razorpay merchant dashboard within 24 to 48 business hours.
- Bank Turnaround Time: Once initiated by us, the funds will reflect in your account within 5 to 7 working days, depending on your card issuer or banking institution's processing cycles.
3. Date Rescheduling & Booking Modifications
If you need to change your travel dates instead of cancelling:
- Date modifications requested 24 hours prior to check-in are permitted without any amendment fees, subject to room availability for the requested new dates.
- If the room rate for the new dates differs (e.g. during peak festival seasons or dynamic weekend rates), the rate difference will be adjusted accordingly.
- To reschedule your booking, please call our 24/7 reservations desk at +91-9797139331.
4. Banquet & Event Booking Cancellations
For banquet halls, wedding ceremonies, and group corporate conferences (booking 5 or more rooms):
- Advance booking deposits for banquet hall reservations are non-refundable within 14 days of the scheduled event date, due to pre-allocated inventory and perishable food catering preparations.
- Date rescheduling for banquets is evaluated on a case-by-case basis depending on hall slot availability.
5. How to Request a Cancellation or Refund
To request a booking cancellation or check the status of your refund, please follow either of these simple steps: